As an invaluable aid for the Substance Use (“SU”) population, participants, whether case managers, schedulers, pharmacy, or clinicians are looking to build a ‘virtual relationship’ with their treatment populations. The ‘anonymous relationship’ is key to success with SU population. This facilitates a relationship where the client can have multiple interactive conversations with the treatment team, and address issues about recovery without having to deal directly with a clinician.
The LifeWIRE communication platform assists care professionals in managing both residential and non-residential patients with a number of behavioral and mental health affectations, including SU. LifeWIRE has been implemented in applications where the SU was comorbid with another affectation such as PTSD or High Risk Suicide. As an organization, we listen carefully to those we serve. The LifeWIRE platform benefits from over 3,500 client and patient insights. We highlight below a few of these key insights directly related to substance use populations